Terms & Conditions

1. General

2. Service(s)

2.1 Service Limitations, Performance and Availability
2.2 Service change

3. Voice Over the Internet Phone (VOIP)

3.1 Basic 911 Service and limitations:
3.2 Disclaimer of Liability:
3.3 Informing Users:
3.4 Authorization of information release:

4. Internet Protocol TeleVision (IPTV)

4.1 Basic Service and limitations:

CloudStar does not guarantee that your IPTV service will be uninterrupted and does not guarantee real time/live streaming. Different sources of interruption may affect the quality of the IPTV service. Limitation not limited to: internet speed and connection, location, the device and the app that you use. As a client using IPTV service you should know IPTV service cannot be stable at all time, we cannot make any guarantees about the content.

All programming services are subject to availability. Certain channels may be temporarily or permanently suspended, and certain programming or channels may be blacked out in your area due to copyright issues or due to restrictions by Canadian Programming Services. You also agreed to CloudStar’s discretion to change and/or cancel channels without notice, and may be subjected to alternative programming. Any interruptions in regards to programming for any reason, not limited to CloudStar’s services are not subject to credits.

5. Charges, Payments, and Credits


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6. Chargeback

Chargeback is a request that the customer files directly with an issuing bank to reverse or invalidate a processed payment. A chargeback is typically caused when a customer disputes a charge that appears on their bill. When you charge back through the issuing bank, CloudStar will cooperate with your issuing bank for the chargeback investigation. CloudStar reserves the right to suspend or terminate any Service(s) or activities under your account until the case has been resolved between bank(s) and CloudStar. CloudStar reserves the right to charge a portion of the charge-back processing fee of $50 each time.

7. The Equipment

Equipment Repair or Replacement

CloudStar will repair or replace any defective modem, adapters and/or router purchased  you, and/or any defective modem, adapters and/or router purchased by you from CloudStar, for a period of ONE year from the date your service is activated. CloudStar reserves the right to make updates to, extend and/or modify the length of this warranty, based on the details of the promotion agreed between parties upon registration of Service(s). In addition, all warranties expire once customer’s service is cancelled or terminated. You can notify us by phone if you have an issue with the equipment. Once obtaining a permission from us, you can ship the Equipment to us for examination and repair, with your account number. This process can take up to few weeks, and is as follows:

Please note that if you make a change to the shipment address for the Equipment, after you have signed up and we have shipped the Equipment, which may result in the need to reship the Equipment, there will be an added cost for this re-shipment. In any circumstances if modem is returned back , not limited to; shipping address error or unclaimed then the additional fees will be charged to you, as determined by CloudStar.

8. Usage

Additionally, if significant damage and/or any legal issues arise as a result of the improper use in violation of this agreement, CloudStar reserves the right to charge you for any direct or indirect cost incurred, including any additional costs to enforce your compliance with our company.

9. Support

10. Suspension, cancellation or termination

Customer request for cancellation and credit refunds
Applicable to Residents of Alberta, BC and Manitoba unless otherwise permitted by applicable law:

11. Acceptable Use Policies

Intellectual Property

All trademarks, copyright, brand concepts, names, logos and designs used by us are intellectual property assets, registered or otherwise, of, or used under license by CloudStar. All of them are recognized as valuable assets of their respective owners, and they may not be displayed or used by you in any manner for commercial purposes or copied in any ways for any purpose without the written permission of CloudStar that owns it. CloudStar reserves the right to withdraw the credit or terminate the account if any involvement of copyright and trademark violations without notice or liability to you.

12. Service Changes and Amendments to the Agreement

We may change the terms and conditions of this Agreement from time to time. Notices will be considered given and effective on the date posted on www.CloudStartv.com. Such changes will become binding on you on the date they are posted to our website and no further notice by us is required upon your continued use of the Service. The Agreement as and when posted supersedes all previously agreed to electronic and written terms of service, including, without limitation, any terms included with the packaging of the Device and also supersedes any written terms provided to Retail Customers in connection with retail distribution, including, without limitation, any written terms enclosed within the packaging of the Device.