Canada-wide network information
Network Status & Service Updates
Check current upstream network interruptions, planned maintenance and recently restored services across Canada. Select your province below to view the latest available information.
Frequently refreshed
Status information is checked regularly and temporarily cached for faster loading.Canada-wide coverage
Select a province to review available regional service notices across Canada.Clear service categories
Review active interruptions, planned work and recently restored service notices.
Current network information
Check the latest status in your province
Use the selector to view current upstream network notices. Available updates may include Internet, TV and home phone interruptions, planned maintenance and recently restored services.Live Regional Status
Select a province or refresh the current results at any time.
Updated automatically
Selected province
Alberta
Recently restored
Updated 11:50 a.m. MT
Some customers near Shawnee Slopes & Millrise areas in Calgary
Impacted services
Internet, TV, Home Phone
Cause
Fibre cut caused by vandalism
Current status
Service restored
Updates
- Technical teams are investigating (updated Oct 21, 7:40 p.m. MT)
- Technicians on site, investigating issue (updated Oct 21, 8:50 p.m. MT)
- Technicians to repair overnight, next update in morning (updated Oct 21, 9:50 p.m. MT)
- Technicians on site, repairs expected to continue through the morning (updated 6:47 a.m. MT)
- Technicians on site, repairs expected to continue through the morning (updated 9:27 a.m. MT)
No notices match this filter for the selected province.
Network notices are provided for general information. A notice for an area does not necessarily mean that every CloudStar TV customer in that area is affected.
Source: CloudStar TV
Understanding the information
What should you do when a notice appears?
A regional notice means that upstream network activity has been reported in or near the listed area. It does not automatically confirm that every CloudStar customer in that location is affected.Important:
The notices displayed above are provided for
general information. Your service may remain
fully operational even when an area notice is active.
1
Check your equipment
Confirm that your modem, router and connected devices have power and that all cables are secure.2
Restart your connection
Disconnect your modem or gateway from power, wait approximately 30 seconds and reconnect it.3
Review the regional notice
Check the impacted services, current status, update time and available technical notes.4
Contact CloudStar when needed
If your service remains unavailable and no relevant notice appears, contact our support team.
Local support. Genuine care.
Need help with your service or planning a move?
Our team can help you review a connection issue or coordinate the transfer of your CloudStar services to a new home or business address.